Frequently Asked Questions

Sometimes! In order to bring you the best last-minute rates possible, at some hotels your room type will be assigned at check-in. If advance room type selection is available for your hotel, you’ll see the option to make your choice (1 bed or 2 beds) by tapping “Room type” before booking.

And rest assured: every room, no matter the type, will fit at least two adults (some hotels may charge an additional fee for more than two people).

Yes! Depending on availability, you can book stays up to 14 nights. You'll see the date range available when you're choosing your check-in and check-out dates.

You can book stays up to 100 days in advance of your check-in date.

You can book a room until 2am during the first night of your stay (local time, based on the hotel’s location) - and we hope you will!

Yes! You can lock down up to 4 rooms in a single booking. Just open the customized search menu located on the top of the search results screen and select the number of rooms you’d like to book.

You sure can. Before you confirm a booking, tap “Guest Names” and you'll be able to add the name there. You can also add Guest Names to your account at any time so they can be easily added to your bookings in the future.

Please reach out to the hotel directly for any requests. These will be at the hotel’s discretion, based on availability, and may be subject to additional charges.

You can! You'll first need to connect your HotelTonight and Concur accounts by visiting the Concur App Center. Once they’re connected, you'll be given the option to send your booking receipts to Concur (you can toggle this setting on or off with each booking). If you need to disconnect your Concur account, just visit your account details page in the HotelTonight app. For help, contact Concur or HotelTonight customer support.

Yep! Go to the Bookings tab, select your booking, tap “Receipt” and you'll see the option to send it to yourself. We don't offer VAT or .pdf receipts, but you can send receipts to Concur (as long as you have a Concur account and it’s linked to your HotelTonight account through the Concur App Center).

Probably not. Most of the rooms on HotelTonight are offered on a non-refundable, non-cancellable, non-transferable, and non-modifiable basis. That is part of how we can secure great deals from these hotels. Unless you see different terms during checkout, all refunds, cancellations, transfers and modifications are at the discretion of the hotel.

To change the currency room prices are displayed in, go to “Account” and tap “Currency.” From there you can select the currency you want shown. Note that you cannot change the currency in which your coupons are displayed (which is based on your device settings), but they will be converted to your preferred display currency when you redeem them. Changing your display currency is not yet supported on our website, so please download our award-winning app!

We've translated the app and many (but not all) of our hotel profiles into languages other than English. We’ve started with a few of our most popular internationally-traveled destinations, and may translate into additional languages as we expand and gain even more users across the globe (hint: spread the word). If you've got questions about a particular hotel, you can reach out to our multilingual customer support team at any time.

We’re different from other hotel-booking services for many reasons, but chief among them is our preference for quality over quantity. We don’t work with just anyone. We do a ton of work behind the scenes to bring you hotels that offer great guest experiences. And we don’t want to bombard you with an overwhelming stream of options.

Depending on availability for your destination, we may show nearby hotels to provide you with more options. Please check the hotel address before booking to ensure the location works for you.

To save you time, we wanted to use something more illustrative than star ratings. So we handily devised our own categories to highlight not just the service level of each hotel, but also its overall vibe:

An upscale hotel with stellar service, lavish amenities and serious comfort, for when you’re feelin’ swanky.

A stylish, sometimes quirky hot spot that's as popular with in-the-know locals as it is with travelers.

A comfortable, reliable hotel with all the gotta-have-em amenities.

A modest hotel with limited extras, perfect for when you need a place to lay your head.

A hotel, B&B or guest house that's quaint, intimate and delightful.

A budget hostel or inn without many amenities, for those nights you don't need 'em.

An over-the-top, tricked-out suite or penthouse for VIPs and high rollers.

To favorite a hotel on our mobile app, tap the heart on the hotel’s profile (you'll see it go from a heart outline to a filled heart. Aw). This will add it to your Favorites list, which you can find by tapping the heart tab in the app. If you’ve got a specific hotel in mind, you can also search for it by name and add it to your Favorites from there. FYI, if a hotel doesn’t show up in your search, it’s because it’s not available for your search dates or because we don’t work with that property….yet.

Your Favorites list shows you if your fave hotels are available for your stay dates and the great rates we've got 'em for. You can also change dates from within this list, to check out which days your faves are available. Happy favoriting!

You can have up to 15 favorites at a time. To remove a favorite and make room for a new one, just tap the filled heart on a favorite hotel (on the hotel's profile page). Then tap the unfilled heart on the hotel you want to add. One in, one out!

Our ratings come from HT users who've booked on HotelTonight and given the hotel an in-app rating of a thumbs up or down after their stay. The rating score you see displayed is the percentage of positive (thumbs up) customer ratings that hotel has received on HT over the last 6 months.

We don’t display rating scores when a hotel hasn’t yet received enough feedback. As soon as a hotel’s ratings reach a critical mass, we’ll get the rating up there, stat.

Once a hotel is available on HotelTonight, we monitor guest reviews and feedback. If we receive repeated negative feedback about a hotel that doesn’t meet our quality standards, we’ll remove it from the app. Because if you're not feeling it, we're not feeling it.

Rates provided by the hotel can fluctuate – so if you see something you like, book it before it's gone!

Our comparison rate (the one you see crossed out below HT’s rate) is the highest rate offered by that hotel on HT over the last 30 days for the same date(s) as your search.

To paraphrase Ben Franklin: in this world nothing can be said to be certain, except taxes and HotelTonight’s killer room deals. Since we’re all about saving you the Benjamins, we’ll let you know any taxes and fees before you complete your booking. This can include fees that we charge so we can continue to provide you with a most-excellent service, as well as occupancy or other taxes charged by the hotel or that we owe (we gotta pay our taxes, too). Taxes and fees vary based on the hotel’s location. For all the nitty gritty details, check out our Terms of Service.

We work ‘round the clock to make sure you get the best rates on HotelTonight. If you do find a lower price elsewhere (d’oh!) – and it meets all the conditions for our Price Guarantee – we’ll top up your account with HT credits equal to the difference between what you paid on HotelTonight and the lower price. We’re good like that.

Full terms and conditions for the Price Guarantee can be found here, including which rates are eligible and how to submit a claim.

When you see a rate marked with a “DEAL” badge, it means we’re featuring a special offer for that hotel. These rates are even lower than the regular HT rate for your selected hotel and date(s), and may not be available to all users or in all locations – so if you see one, we suggest snapping it up.

The Daily Drop is a personalized, daily deal offering a deep discount off the regular HT room rate for your selected hotel and date(s) at the time you “unlock” the deal. Once unlocked, you’ve got 15 minutes to book it until poof, it’s gone. If you want in, jump on it.

Daily Drop deals are only offered for certain destinations and search parameters. The deals featured are based on availability when and where you’re searching, and what kind of hotels you like (Hip, Luxe, Solid, etc.). The more you unlock, the better we’ll get at matching you to your perfect deal. Extra incentive to book that trip you’ve been thinking about!

Once 15 minutes are up, the deal is gone (sometimes sooner if someone beats you to it). So if you like the hotel and deal you unlock, we recommend snapping it up ASAP. But if you miss out, don’t fret. We’ve got lots of other deals, every day (it’s kind of our thing).

HT Perks is a way to reward and give back to our guests (that’s you!). It’s simple: the more you use HotelTonight, the better it gets. As you book, you unlock levels that give you access to exclusive extra discounts that you can either use immediately or save for a later booking. (Yep, we found a way to make our deals *even* better.) You also unlock other sweet perks as you level up. Unlike other loyalty programs, there are no blackout dates and you never lose your status. HT Perks discounts are available only from participating hotels.

Your HT Perks Level is based on your total lifetime spend on HotelTonight since creating your HotelTonight account. Anything you’ve been charged for (and not refunded or otherwise credited back to you) will count towards your HT Perks Level progression (excluding credits and coupons you’ve used).

As you level up, you get all the good stuff from the previous level, plus even more sweet benefits:

Participating hotels will be shown with the PERKS DEAL badge (it’s blue and animated; you can’t miss it!) when you’re looking at a list of hotels matching your search criteria.

You’ll start seeing HT Perks Deals that are available for your search criteria once you’re a Perks Level 2 or higher. Because deals vary by HT Perks Level, if you and your friend are at different levels and/or have different search criteria, you can expect to see different deals.

If the hotel is offering an HT Perks deal, you may be seeing different rates based on your respective HT Perks Levels. One of you may also be seeing another deal or discount offered by the hotel, like a special rate offered to guests booking from your location or a personalized deal based on your past bookings.

Every time you see a hotel that has a DEALS or PERKS DEAL badge, you get a special discount that you can choose to use on that booking, or put toward a future booking. If you decide to put your discount toward a future booking, your “Save for Later Credit” will expire after 12 months from the time you choose to defer the discount.

Promo codes make our already awesome deals even awesomer. Just tap “Promo code” at check-out and enter yours!

You can also save a promo code to use later: just go to your account profile, tap “Redeem” next to “Promo Code,” and enter your code. When you’re ready, simply apply the promo code to an eligible booking and get ready to save.

Note: While we dig your enthusiasm for deals, you can only redeem a code once. And promotions cannot be combined (sorry).

You'll see an error message if:

• The promo code has expired or the booking doesn’t qualify under the terms of the specific promotion (which may include time, location, or minimum spend restrictions).
• The maximum number of people have claimed it.
• You've already redeemed it.
• You've inputted it incorrectly.
• You're trying to redeem a code for first-time customers, but you've already booked with us using the same account, device, or payment method (sorry, no double-dipping!)

Double-check the code and, if you still think it should go through, get in touch with our customer support team.

It's simple: share your invite code with your friends, relatives, frenemies, etc. You can get and share your code by tapping “Invite” or “Invite a Friend” on your device. If you’re an HT Perks Level 1 or 2, you’re eligible for our Give $25/Get $25 referral program. If you’re an HT Perks Level 3 or higher, you’re eligible for our Give $50/Get $50 referral program. The person you invited must use your referral code and spend a minimum amount on a qualifying booking, excluding taxes & fees.

Once you’ve sent out invites to friends, “Invites Accepted” shows you the number of people who have received your invite, signed up for HT, and entered your referral code. Depending on your Perks Level, you'll get $25 or up to $50 to put toward your next booking once they've made their qualifying booking(s). We suggest reaching out to those who haven’t booked yet and giving them a nudge to try HT!

“Friends Who’ve Booked” shows you the number of friends who have received your invite, signed up for HT, entered your code, and made a qualifying booking(s). You can score a referral reward for inviting friends, so keep on doin’ what you’re doin’ and invite more of those future HT bookers!

Yep. If you got a $25 referral code from your friend, it can only be applied towards your first booking and that booking must have a minimum value (excluding taxes & fees). If you got a referral code for up to $50, it can only be applied to future bookings after you complete your first booking at full price.

When you make a booking with credits, we’ll always use the credits that are expiring first.

Depending on the terms of your promotional offer, your coupons or credits may only be eligible for use on certain bookings (for example, bookings above a certain minimum price). Check out our Promotional and Loyalty Program Terms for more info on different types of coupons and credits.

Like that mustard that's been in your fridge since 2009, credits do indeed have an expiration date. To see when your credits expire, just tap “Credits” in the Settings menu. You can also learn more by reading our Promotional and Loyalty Program Terms.

All credits expire, but if yours haven’t and they seem to be MIA, there’s a chance you may have created two accounts (for example, if you created an account via the app but then began logging in using Facebook or Apple, and the two accounts’ email addresses are different). Try signing in with your original login info, and if you're still missing credits, please get in touch with our customer support team.

Other users can view your profile by tapping on any reviews or photos you’ve submitted. Your public HotelTonight profile shows your first name and last initial, any photos you've shared, your HT Perks level, and how long you've been an HT user. It also shows how many nights, cities, and countries you’ve visited through HotelTonight. Only you and HT can see your account settings and booking details.

On your iPhone or iPad, tap the person icon to access your Account and then tap the field you want to edit - like name or email On an Android device, tap your name in the drawer icon, tap it again on the Settings page and you'll be able to edit your name and email right there. Make sure to double-check the email address so your booking receipts don't get lost in the great online abyss.

On your iPhone or iPad, just tap the person icon to access your Account and then tap “Payment.” On your Android device, tap your name in the drawer icon, then tap “Payment methods.”

We're PCI compliant, which means we've been certified for maintaining a secure environment. Every credit card payment on HotelTonight is processed through a third-party, fully-encrypted server.

When you book a hotel on HT, your payment is processed through a third-party payments processor. HotelTonight doesn’t store or process your credit card number, and we don’t provide it to your hotel. The hotel needs a credit card on file for incidentals, like late-night minibar raids (no judgment). The amount of the temporary hold placed by the hotel on your credit card varies and is typically removed within 5-7 business days. It should appear as “pending” when listed among your card's transactions. Note that guests who provide a debit card at check-in may find a temporary charge on their account rather than a hold. This will be refunded by the hotel, usually within 5-7 business days, assuming there are no legitimate incidental fees but please check with the hotel to confirm specifics. Also note that some hotels do not accept debit cards.

If you would not like to receive our electronic missives filled with fabulous deals that could save you money on amazingly hip hotel rooms in the coolest cities in the world, just follow the link that says “Manage My Preferences” at the bottom of our emails. We’ll miss you.

It happens to the best of us! To regain access to your account, just enter the email address for your account during sign in and we’ll send you a link you can use.

Not receiving the email? Check that you’re using the email address that’s connected to your account and look for typos. Look for our booking receipts in your inbox to confirm the address; we send these to the email address associated with your account.

We'd love it if you did! To leave a review, open the app after you check out, or go to your booking history once your stay ends. You'll see a button there to "Rate Your Stay." You can give the hotel a thumbs up or down (we hope it's up!), and leave any feedback you've got.

In the immortal words of a certain purple dinosaur, sharing is caring. So, yes, please share your photos! You can share pics of a hotel you're staying at, those you've stayed at in the past or even just hotels you're walking by and feel compelled to snap. Make sure you follow the user content policy in our Terms of Service. To share, go to the hotel's profile or your booking (if you're staying there). You'll see a button to “Share Your Photos.” Upload away!

If you’re not seeing your review or photo(s), it’s because we’re reviewing it (heh) to make sure it’s on the up-and-up under our user content policy.

If you see anything that you think violates our Terms of Service, please let us know! Email help@hoteltonight.com. We really appreciate you lookin' out.

We started with same-day booking, expanded to allow you to book stays up to 100 days in advance to allow even more people to experience the joy that is booking with HotelTonight. We're all about living in the moment, and every night is tonight at some point (and yesterday is history, tomorrow is a mystery, you get the gist...)

We think it's the best booking experience out there, period. We save you time, we save you money and we make booking hotels fun again. Fire up the app to check out our amazing rates, great hotels and seamless booking.

We’ve seen time and time again that rates can drop at the last minute, as the rooms may otherwise go unsold. But we work hard to ensure the rates you see on HotelTonight are the very best price you can get for that hotel at that moment, which we back up with our Price Guarantee. The hotels we feature on the app are always changing, so if you see something you like and want to lock it down, we say go for it. If you're feeling extra flexible and want to wait 'til same-day to book, you do you.

For sure! We're working hard to add hotels in more cities. Have a favorite city or hotel you'd like to see on HotelTonight? Drop us a line and let us know.

You bet. Email us at help@hoteltonight.com. We read everything, and will get back to you within 24 hours.

Bring it! Email us at feedback@hoteltonight.com. Suggestions, feature ideas, app improvements, bugs, praise – we're all ears.

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