Gorgeous hotel, amazing customer service. Delicious food options on site, and the lobby doubles as high end “essentials” shop / restaurant / juice bar / bakery. Favorite hotel in Tulum.
Disgusting room. Insects all over the bed and room. My suitcase and clothes not have insects crawling all over. Door doesn’t lock properly, you have to fight with the door for 3-5 minutes for it to lock. If you ask for anything from the front desk prepare to be completely ignored. They will not help with anything. STAY AWAY!
11 months ago
Need to Know
Rate displayed is per night, per room. Each room is guaranteed to fit 2 people. Extra guests are at the hotel’s discretion and may be subject to additional fees.
Check-in 3pm. Check-out 12pm.
18+ to book.
Photo ID and credit card required at check-in.
100% non-smoking rooms.
Service fee of 8% per night per room collected by hotel.