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Searching & Booking
Search tips
Selecting the dates I need for my booking
How do I search for the location I want?
Can I check the location on a map?
Why do I see hotels outside of my searched destination?
When should I book - in advance or on the day of?
Understanding taxes and fees
Important information about the hotel
Tell me your secret tips for finding the perfect room for me!
I’m flexible on my destination - any suggestions?
Useful Info
Can I choose my room type?
Can I book for more than one night?
Can I book a room in advance?
How late can I book a room?
Can I book multiple rooms at a time?
How do you define your hotel categories?
What is the strikethrough price that I see?
Why do you display a limited number of hotels?
My device is set to my local language, but I'm still seeing some hotels in English. What's up?
Information on average monthly active recipients in the European Union
Accessibility Statement
Confirming my booking
How do I complete my booking?
How do I book for someone else?
How do I apply credits to a booking?
Save my discount for later? Yes please, but how?
How do I apply a code to a booking
How do I check that my booking went through?
Accessibility Statement

HotelTonight supports digital accessibility

HotelTonight strives to conform with the European Accessibility Act (“EAA”) and the Web Content Accessibility Guidelines (“WCAG”) 2.1 Level AA for its site and mobile applications by:

  • Incorporating digital accessibility best practices in our design and engineering processes
  • Providing ongoing accessibility training and resources to our staff
  • Engaging quality assurance testers
  • Maintaining a cross-functional team dedicated to monitoring and addressing digital accessibility issues across our site and applications
  • Training our customer support agents on digital accessibility issues

Usability for browsers, assistive technology, and devices

HotelTonight regularly tests and optimizes for the following accessible experiences:

  • Screen readers
    • VoiceOver
      • Desktop VoiceOver for macOS: Web testing with Safari browser
      • Mobile VoiceOver for iOS: moWeb testing with Safari browser
      • Mobile VoiceOver for iOS: native application testing
    • TalkBack
      • Mobile TalkBack for Android: moWeb testing with Chrome browser
      • Mobile TalkBack for Android: native application testing
    • JAWS with Microsoft Edge
    • NVDA with Mozilla Firefox
  • Physically- and visually-disabled user controls
    • Keyboard-only commands
      • Desktop Web with Windows
      • Desktop Web with macOS
    • Visually-disabled users
      • Font magnification: Android mobile OS
      • Dynamic type: iOS mobile OS
      • Adjustable font sizes: Web customizable font sizes are tested with Chrome for Desktop, and mobile on Safari for iOS
  • Mobile phones are tested for smaller and larger screens.
  • If there's a bug in an older device or OS version, we verify the issue exists in the current version of the app, then prioritize and resolve it. If the issue doesn't exist in the current version, depending on the severity of impact, it's prioritized against the more recent issues.

Accessibility features

While we know that accessibility is dynamic, here are some of the ways we have worked toward improving the accessibility of HotelTonight.

Visual

  • Screen reader support
  • Color contrast minimums
  • Responsive web design
  • Font magnification, dynamic type, adjustable font size

Auditory

  • Image descriptions for HotelTonight-created content

Mobility

  • Keyboard shortcuts on web
  • Map zoom and pan controls

Cognitive

  • Limited search results (versus infinite scroll)
  • Sound off by default

Feedback and support

We welcome your feedback on HotelTonight’s digital accessibility practices. Please contact us by selecting 'I Still Need Help' below, and then 'Email Us.'