• How to contact us
• What is personal information?
• What personal information do we collect about you?
• Our cookies policy
• How do we use the personal information we collect?
• With whom do we share your personal information?
• What is our legal basis for using your personal information?
• For how long do we keep your personal information?
• We may transfer your personal data outside the European Economic Area
• We are not responsible for personal information you provide to other websites
• What choices and rights do you have regarding the use of your personal information?
• Complaints and queries
Personal information which you provide to us, or which is provided to us by third partiesThe following personal information about you is provided to us either by you, or by third parties:
You can decide not to provide certain personal information. However, if you choose not to provide it, you may not be able to use our Services.
We collect certain information about you automaticallyWhen you use our Services, some information is also automatically collected, such as:
We collect personal information about you using cookies
We may also automatically collect certain information through the use of "cookies." Cookies are small data files stored on your hard drive at the request of a website. Among other things, cookies help us to improve our Services and your experience. If you wish to block, erase, or be warned of cookies, please refer to your browser manufacturer to learn about these functions. However, if you choose to remove or reject cookies, this could affect our ability to provide our Services to you.
We may also employ the use of anonymous identifiers, which are random strings of characters that are used for the same purposes as cookies on platforms, including certain mobile devices, where cookie technology is not available.
We may use web beacons or similar technology on our Services. Web beacons are small, invisible graphic images that may be used on our Services or in emails relating to our Services to collect certain information and monitor user activity on our Services, such as to count visits, understand usage effectiveness and to tell if an email has been opened and acted upon.
We share your personal information with the following third parties, which may vary from time to time and may be different according to where you are located when you access the Services:
With whom do we share your personal information? Why do we share it?
Hotels - In order to provide our Services, we share your personal information with Hotels you have booked, or with other third parties who carry out Services on the hotels' behalf.
Travelscape, LLC and its corporate affiliate EAN.com LP - When Travelscape is listed in the “Need to Know” section of our Services as the supplier for a particular reservation, and you choose to book the reservation, you acknowledge that Travelscape and/or EAN.com LP, is acting as the travel agent for your reservation and may need such personal information as is necessary to facilitate the booking and provide after booking support.
Other users - If you choose to include personal information (such as your email address, photo or other details) in your public profile, this may be viewed by others who use our Services. If you choose to participate in a discussion forum, your IP address may be shared with forum moderators. Sometimes information you choose to share will be available to other users and in some cases may be publicly available (for example, where you share personal information as part of a review, photo submission or similar).
Our marketing and sales partners - We share your personal information with our marketing and sales partners, who help us manage our advertising, and enable us to send you information about products and services you may be interested in. These partners help us to manage our customer information and personalize emails. We may share your name, email address, information about how you use the internet and our Services, information about your device (such as your device ID, operating system and browser) and information about your location.
Third party service providers - From time to time, we may need to share your personal information with certain third parties so that they can perform services on our behalf. This may include payment and credit card information, your name and address, details about your invoice, details of your account with us, location, and information about the device you are using to access our Service (such as your device ID, operating system and browser, application and service logs, and information about how your use and interact with our app). Typically, our third party service providers help us by carrying out data analytics, providing booking and general customer support, processing payments, supporting email or IT services (for example, backing up our data), or carrying out similar activities. We also share your personal information with a range of other third party service providers who help us provide our Services, improve your user experience, develop our business, or help us anticipate and fix any problems with our Services.
Third parties requiring information for legal reasons - We may share your personal information with others if the law requires us to, or if we think it is necessary to comply with the law. We may also share your personal information if we need to do so to protect or defend our legal rights, or those of others.
Third party investigators, authorities or law enforcement bodies - We may share your personal information to investigate and protect our users from fraudulent, abusive, inappropriate, or unlawful use of our Services.
Potential buyers or investors - In the unlikely event that we wished to sell our business, we may need to share your personal information with a potential buyer or an investor.
Group companies - We share your personal information with members of our group of companies where required for business operational reasons.
If you are accessing our Services in Europe, then we are required to ensure that we only process your personal information where we have a legal basis to do so. When we process your personal information we will only do so where at least one of the following applies:What is our legal basis for using your personal information?
Many of our external third-party providers are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.
You may "opt out" of receiving marketing or promotional messages from us by following the instructions in those messages. You may also opt out of such marketing by emailing us at email@example.com. If you opt out, we may still send you non-promotional emails, such as emails about your account or our on-going business relations. We want you to be in control of your information, so you also have the following rights:
If you have any complaints, queries or questions about how we use your personal information, you may contact us using the contact details set out above. We will then get in touch with you to see how we can help. If you have a complaint about how we use your personal information, we would always prefer you to contact us first. However, you may also make a complaint to the relevant data privacy regulator if you wish to do so. Please let us know if you are unsure about how to get in touch with the data privacy regulator.