HotelTonight

COVID-19 Information

Last revised: May 29, 2020

We understand there is a large amount of uncertainty regarding travel because of the evolving coronavirus (COVID-19) situation and know you may have questions about what this means for HotelTonight bookings.

HotelTonight facilitates bookings between guests and hotel partners, who typically offer discounted rates on a non-cancellable, non-refundable basis. Because HotelTonight does not own or manage inventory, we are working closely with hotel partners in an effort to facilitate cancellations without penalty and refunds for bookings impacted by the global pandemic. We are implementing a temporary exception to our cancellation policy as follows:

Reservations made on or before March 14, 2020

Existing HotelTonight bookings in any location globally with a check-in date of June 30, 2020, or earlier, and with at least one night occurring between March 14, 2020 and June 30, 2020 may cancel their booking.

Existing HotelTonight bookings in any location globally with a check-in date after June 30, 2020 will not have any changes to their cancelation policy, unless the guest has contracted COVID-19.

Reservations made after March 14, 2020

Reservations made after March 14, 2020 will not have their cancelation policy changed, except where the guest has contracted COVID-19. Please remember to review our cancellation policy before booking. If you are unsure about your travel plans, consider waiting to book until you have more certainty.

This temporary exception also applies to bookings for guests who must change or cancel travel and can provide documentation for the following scenarios:

  • In order to comply with disease control restrictions implemented by relevant governmental or health authorities
  • In order to perform medical or disease control duties in connection with the COVID-19 outbreak;
  • As a result of flight or ground transportation cancellations initiated by an airline or ground transportation provider due to the COVID-19 outbreak;
  • In the event that they are diagnosed or suspected of being infected with COVID-19 by a medical or health authority.

Reservations made at hotels temporarily closed due to COVID-19:

Existing HotelTonight bookings made at hotels that have temporarily closed operations due to COVID-19 will be cancelled. You will receive an email notification if your booking is impacted.

We will continue to assess the situation and will update this information as matters progress.

If your booking falls under this temporary exception, please contact Customer Support prior to your check-in date at 1-877-522-3344.

We are currently experiencing high call volumes and appreciate your patience during these unprecedented times. Please wait to contact Customer Support if your trip is more than 72 hours away in order to allow us to assist guests with more time sensitive bookings. To contact us via email please visit HotelTonight.com/support.

Prior to making a future booking, we recommend reviewing our FAQ on cancellation, as well as health and safety advisories from local authorities, before booking accommodations. If you are unsure about your travel plans, consider waiting to book until you have more certainty.

Plan less. Live more.

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