Last revised: August 25, 2020
We understand there is a large amount of uncertainty regarding travel because of the evolving coronavirus (COVID-19) situation and know you may have questions about what this means for HotelTonight bookings.
HotelTonight facilitates bookings between guests and hotel partners, who typically offer discounted rates on a non-cancellable, non-refundable basis. Because HotelTonight does not own or manage inventory, we are working closely with hotel partners in an effort to facilitate cancellations without penalty and refunds for bookings impacted by the global pandemic. We are implementing a temporary exception to our cancellation policy as follows:
Reservations made on or before March 14, 2020
Existing HotelTonight bookings in any location globally with a check-in date of September 30, 2020, or earlier, and with at least one night occurring between March 14, 2020 and September 30, 2020 may cancel their booking.
Existing HotelTonight bookings in any location globally with a check-in date after September 30, 2020 will not have any changes to their cancellation policy, unless the guest has contracted COVID-19.
Reservations made after March 14, 2020
Reservations made after March 14, 2020 will not have their cancellation policy changed, except where the guest has contracted COVID-19. Please remember to review the cancellation policy for your reservation before booking. If you are unsure about your travel plans, consider waiting to book until you have more certainty.
This temporary exception also applies to bookings for guests who must change or cancel travel and can provide documentation for the following scenarios:
Reservations made at hotels temporarily closed due to COVID-19:
Existing HotelTonight bookings made at hotels that have temporarily closed operations due to COVID-19 will be cancelled. You will receive an email notification if your booking is impacted.
We will continue to assess the situation and will update this information as matters progress.
If your booking falls under this temporary exception, please contact Customer Support prior to your check-in date at 1-877-522-3344.
We are currently experiencing high call volumes and appreciate your patience during these unprecedented times. Please wait to contact Customer Support if your trip is more than 72 hours away in order to allow us to assist guests with more time sensitive bookings. To contact us via email please visit HotelTonight.com/support.
Prior to making a future booking, we recommend reviewing our FAQ on cancellation, as well as health and safety advisories from local authorities, before booking accommodations. If you are unsure about your travel plans, consider waiting to book until you have more certainty.