Customer Support Agent - HotelTonight App

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Hotel Tonight, the world’s first 100% mobile travel booking application, is looking for friendly, experienced phone-based customer support agents with a great sense of humor and a problem-solving mindset to work on our 24/7 help-desk. We’re creating the next great online travel company, and you’ll play a key role.

What You'll Do

  • Support customers over phone, email and various other communication channels.
  • Answer general questions about HotelTonight, and assist customers with bookings.
  • Handle customer complaints and booking issues as they occur, and work with hotel partners to resolve billing/booking issues, ensuring a flawless guest experience.
  • Conduct customer feedback surveys, and help review HotelTonight app content to ensure top-notch accuracy of data.
  • A variety of other tasks that will help us deliver the best support in the hospitality industry!

What We're Looking for in You

  • Minimum 1 year of experience as a front desk agent in a guest experience oriented hotel, or a proven understanding of how to deliver exceptional customer service in the hospitality industry.
  • You ADORE working with the public and all types of people ... and can do it with a smile!
  • Must be computer and iPhone/Android proficient and able to multi-task on a regular basis.
  • Friendly, upbeat personality and demonstrated experience owning a customer issue and following it all the way until the customer is happy.

What you'll get from us

  • Work from your home or anywhere you have a stable high-speed internet connection and a quiet workspace.
  • Consistent hours each week – no guessing.
  • Dynamic work environment where we really listen to your opinions and thoughts about how we could work better.
  • Ability to get the true startup experience on the way to building the next great online travel company.

Interested?

Please send a resume and cover letter to jobs@hoteltonight.com telling us why you would be a perfect fit for this role! Take a look at our website at www.hoteltonight.com and (if available) download our app onto your iDevice (iPhone, iPod or iPad) or Android device. In your cover letter, tell us your thoughts on our app, including what you like about it and what improvements you think are possible (in addition to any other thoughts you might have). Please include “HT Customer Service” in your subject line.

Good luck!